Important Fetch! Policy Information

To help provide a clear understanding of our non-solicitation policy, we think it's important to highlight this existing clause in your signed pet sitting agreement. In addition, there are two other essential policy reminders listed below.
Fetch! Pet Care of NE Atlanta prioritizes and invests significant time and financial resources in recruiting, mentoring, training, and retaining high-quality pet sitters. As such, Client/Owner agrees that it will not, during its engagement with Fetch! Pet Care of NE Atlanta, and for a period of one year immediately following its engagement with Fetch! Pet Care of NE Atlanta, either directly or indirectly, call on, solicit, take away, hire, or attempt to call on, solicit, take away, or hire for jobs related or unrelated to Pet Care, any Pet Sitter referred to them by Fetch! Pet Care or who they otherwise became acquainted with through Fetch! Pet Care. If Client/Owner directly or indirectly solicits, employs, or signs an agreement with any Fetch! Pet Care Independent Contractor, former Independent Contractor, employee, or former employee, Client/Owner agrees to pay Liquidated Damages that shall be a sum equivalent to an amount greater than $7,500.00 OR all gross revenue Fetch! Pet Care of NE Atlanta earned from referred pet sitter in the immediately preceding 12 months. Client/Owner agrees that the above-referenced damages will be charged to the Client/Owner's card on file. (Pet sitters are also not allowed to solicit clients per their signed legal document.)
Communication with the pet sitter is only allowed when scheduling a consultation or during an active service window. Our policy requires that services, cancellations, and updates are communicated directly with our Client Experience Coordinators, either by phone, text, email, or direct request through our booking software. This ensures our team members are not responding to messages while caring for other clients' pets, driving, sick, on vacation, or even when relaxing at home. 
To help protect our sitters' privacy and safety, they are not permitted to share personal information such as last names, phone numbers, email, or home addresses (except in the case of a private boarding service). This policy also does not permit the usage of cash app platforms for any purpose (i.e., Venmo, PayPal, Apple pay, Cash App, Zelle, etc.). You're always welcome to leave a tip for your provider using cash, or there are numerous ways to apply tips through our pet-sitting software.
Thank you in advance for your understanding and cooperation on these matters.

Pet Sitting Agreement - Includes Terms of Service, Policies, and Conditions

This agreement ("Agreement") is entered into between the pet owner ("Owner") and Fetch! Pet Care ("Fetch!") for the provision of pet care services as outlined herein. Both parties agree to the terms and conditions set forth below:
1. SERVICES PROVIDED: The Owner and Fetch! Pet Care mutually acknowledges that this agreement anticipates the ongoing need for Fetch! Pet Care's services in the future. It is further agreed that the obligations and commitments outlined herein shall extend to each future provision of services without the necessity of entering into a new agreement unless modified in writing and signed by both parties. A new agreement is required if the Owner relocates to an area served by a different Fetch! Pet Care location. In consideration of a specified fee, as outlined in the client invoice, Fetch! Pet Care agrees to provide compassionate care for the pets specified in the Service Order. This care encompasses various services, including but not limited to pet care, dog walking, feeding, water replenishment, litterbox cleaning, mail/paper collection, and the management of lights, blinds, and medications, as specified in Fetch! Pet Care's Service Order. The Client holds the responsibility to keep their client information updated using email, the MyFetch Mobile App, or the website. This information includes emergency contacts, pet details, veterinarian information, and feeding instructions. Pet Sitters will diligently adhere to these instructions to ensure the optimal care of the pets.
2. CONTINUING OBLIGATIONS:
Fetch! Pet Care may impose additional charges to the Owner for extra services requested or needed, as specified on the Client's invoice. An extra surcharge of $10.00 will apply for visits requested before 8 A.M. and after 9:00 P.M. Emergency calls between Midnight and 6:00 A.M. will incur DOUBLE the listed per visit rate, regardless of the cause of the emergency. The Owner is responsible for providing all necessary food, treats, and supplies. Fetch! Pet Care reserves the right to purchase additional food and/or supplies for the pet(s) if deemed necessary, with the Owner agreeing to reimburse Fetch! Pet Care for such additional expenses is charged to the credit/debit card listed on the Owner's account. It is acknowledged that visit times are approximate and subject to change based on the needs of all pets under Fetch's care!
3. NON-SOLICITATION:
Fetch! Pet Care of NE Atlanta invests substantial time and financial resources in recruiting, mentoring, training, and retaining high-quality pet sitters. For this reason, the Client/Owner agrees that, during their engagement with Fetch! Pet Care of NE Atlanta, and for one year after the engagement's conclusion, they will refrain from directly or indirectly enticing, hiring, soliciting, or attempting to engage, solicit, take away, or hire any Pet Sitter referred to them by Fetch! Pet Care or anyone encountered through Fetch! Pet Care for jobs related or unrelated to Pet Care. In the event that the Client/Owner directly or indirectly solicits, employs, or enters into an agreement with any Fetch! Pet Care Independent Contractor, former Independent Contractor, employee, or former employee, the Client/Owner commits to paying Liquidated Damages. The damages will be calculated as either $7,500.00 or the gross revenue earned by Fetch! Pet Care of NE Atlanta from the referred pet sitter in the twelve months immediately preceding the action, whichever amount is greater. The Client/Owner acknowledges that the stipulated damages will be charged to the Client/Owner's card on file.
4. ACCESS AND KEYS:
In adherence to established policies and procedures, it is imperative for clients to maintain a lockbox on their premises. Recognizing that certain living arrangements, such as apartments or condominiums, may have restrictions preventing the installation of lockboxes, clients in these living spaces are exempt from this requirement. The lockbox serves as a secure and convenient means for pet care professionals to access the residence during scheduled visits. It is also agreed that Fetch! Pet Care will securely retain keys for Owners unable to provide a lockbox and any necessary access codes until the Owner requests the return of said keys and access codes. There is a $20 fee if Fetch! Pet Care must pick up or drop off keys before or after the next service. Keys will ONLY be returned in person to the Owner, the Owner's authorized representative, or by Certified Mail/Return Receipt. Fetch! Pet Care will not "leave" the key at the last session visit. It is understood that Fetch! Pet Care has permission to destroy any keys after 12 months of account inactivity.4. INSURANCE AND LIABILITY: Owner releases Fetch! Pet Care and its representatives from any claims related to injury, loss, death of pets, or damage to property. Fetch! Pet Care Insurance Company is solely liable for such claims. Visit times are approximate and subject to change due to emergencies, inclement weather, or natural disasters, for which Fetch! Pet Care is held harmless.
5. THIRD PARTIES AND SECURITY: For the safety of your pets and the security of our staff, we request that the Client provide written notification of all individuals who will be present on-site while your pet is under the care of Fetch! Pet Care. In the event that third parties are present without prior identification by the Client, the Client acknowledges and authorizes Fetch! Pet Care workers will implement appropriate security measures as they deem necessary. Furthermore, the presence of any unknown or undisclosed third parties on-site will nullify Fetch! insurance coverage. The Client releases and holds harmless Fetch! and its workers from any and all claims related to the Client's property or pet if any known, unknown, or undisclosed third parties are on-site without written authorization by the Client to Fetch! Pet Care.
6. PAYMENT AND FEES: Pet and home care fees will be accrued by the Owner and billed by Fetch! Pet Care to the Owner's VISA or MASTERCARD credit/debit card specified on their account upon completion of all listed care services on the Invoice. Although virtual meet-and-greets typically incur no fees, an in-person meet-and-greet and meet-and-walk consultation will be subject to a $25 charge. If a consultation is scheduled but subsequently canceled, a $25 charge will be applied. In the event that the owed amount is not received by Fetch! Pet Care, within ten days of the Owner's return, a $20 late fee will be imposed and will persist each month thereafter until settled.Moreover, Fetch! Pet Care reserves the right to forward unpaid invoices to a collections agency, and the Client will be held responsible for all associated late fees and collection charges resulting from non-payment.
7. CANCELLATION POLICIES:
All changes, cancellations, and bookings must be communicated directly to your Fetch! Client Experience Coordinators to ensure accurate, timely, and efficient fulfillment of you and your pet's needs. For cat services, a cancellation fee equivalent to 100% of the service cost will be imposed for assignments canceled within 72 hours or less of the assignment start date. Recurring or ongoing services canceled with less than 24 hours notice will also incur a 100% charge. Vacation dog walks, boarding, overnight visits, almost overnight stays, and vacation pet visits require a 14-day cancellation notice from the start of scheduled services. Services booked within 48 hours of the requested starting date mandate an upfront, non-refundable payment of 50% of the invoice.
HOLIDAY SERVICE CANCELLATION POLICIES: To secure dates during busy Holiday periods (e.g., Thanksgiving, Christmas, New Year & 4th of July), all cat visit reservations over holiday periods** necessitate a 14-day cancellation notice preceding the service start date. No credits or refunds will be issued for visits canceled within the service window without a 14-day notice from the start of the scheduled service.
Holiday boarding, overnight visits, almost overnight stays, and vacation pet visits require a 50% non-refundable deposit. A 3-week notice from the service start is mandatory to cancel any holiday overnight visits, boarding, almost overnight visits, and vacation pet visits. No credits or refunds will be provided for canceled overnights or boarding during holiday periods.
**Holiday Periods will vary each year but generally include the heavy travel weekends and days surrounding a major holiday. There will be dates before or after major holidays incurring a surcharge starting at $5 per booked visit. Specific days will vary yearly depending on demand, typically encompassing busy travel weekends and days leading up to or following a major holiday.
8. INCLEMENT WEATHER:
While we make every reasonable effort to fulfill the agreed-upon services, unforeseen circumstances such as inclement weather (e.g., snow or ice), national emergencies, acts of God, or factors beyond our control may cause delays or prevent the Pet Sitter's visits. In such instances, the Client and/or the designated emergency contact will be promptly notified to facilitate alternative arrangements, if necessary.
We kindly request that all Clients furnish us with an emergency contact for inclement weather situations, capable of caring for their pets in case access to the home becomes challenging. This emergency contact should be able to reach the home on foot and possess operational keys for entry. Any visits canceled due to inclement weather will be credited to the Client's account for future service use.
To ensure the safety of our Pet Sitters, we ask Clients to proactively clear steps and walkways of ice, snow, and debris. Additionally, when traveling, please consider designating a neighbor to perform this task. It is important to note that in adverse weather conditions such as heavy rainfall, lightning and/or thunderstorms, or extreme heat, Pet Sitters have the discretion to shorten outdoor exercise time. In such cases, exercise time will be substituted with indoor playtime and tender loving care (TLC).
9. REFUNDS AND DISSATISFACTION: 
Any declaration of dissatisfaction with service and/or refund request must be made within 14 days after service completion. Refunds will be determined between Owner and FETCH! and will be a reasonable amount. All fees paid are non-refundable.
10. WAIVER AND MEDICAL POWER OF ATTORNEY:
Due to the inherent unpredictability of animals, Fetch! Pet Care of NE Atlanta and its Pet Sitters cannot be held accountable for unforeseen incidents. The Owner acknowledges and assumes all risks associated with Fetch! Pet Care's service performance encompasses but is not limited to bites, bodily injury, illness, disease, theft, falls, collisions with vehicles, natural disasters, damage or destruction caused by their pet, and potential death.
The Owner takes responsibility for all liabilities, costs, damages, claims, and expenses arising from their pet's actions. Fetch! Pet Care's insurance company may be liable for certain claims of injury, death, damage, or loss to the Owner's pet(s) or property, depending on specific factors. However, it is crucial to note that Fetch! Pet Care's insurance coverage is not exhaustive and may not cover all situations. The Owner acknowledges that depending on the situation, their homeowner's or renter's insurance may also be liable for damages, and it is the Owner's responsibility to thoroughly explore and address such matters with their insurance provider. The Owner understands that Fetch! Pet Care's insurance coverage is not a substitute for their own insurance, and any potential claims may need to be directed to their personal insurance provider. 
As a further consideration for the services provided, the Owner agrees to release Fetch! and/or their representatives from any claims related to injury, loss, death of their pet(s), or damage to their property caused by their pet(s). The Owner also accepts responsibility for any claims for injury, loss, or death of Fetch! representatives caused by their pet(s) and any damages occurring at the home of a Fetch! representative during boarding, day, or evening care. 
In the event the Owner specifically requests off-leash walking/exercise for their dog, the Owner agrees to reimburse Fetch! for up to a $500 insurance deductible if a claim is submitted for injury or death sustained while the pet is off-leash. The Owner remains liable for any injury, death, or damage caused to third parties and their pets.
11. OWNER ACKNOWLEDGMENTS:
In the event that my pet sustains an injury, falls ill, or experiences any ailment requiring immediate medical attention in my absence, Fetch! Pet Care, at its sole discretion, is granted the authority to make healthcare decisions on my behalf. This includes utilizing the services of a licensed veterinarian to administer medication or provide necessary attention to my pet, all of which will be at my sole expense. I acknowledge that additional costs may be incurred if Fetch! Pet Care is required to transport my pet(s) to a veterinarian. By signing this agreement, I indemnify Fetch! Pet Care from any action, claim, demand, or lawsuit, including attorney's fees, associated with charges made by any veterinarian caring for my pet. I further certify and represent that my pet is currently in good health, has not been affected by any communicable condition in the last 30 days, and is up-to-date on vaccinations for Rabies, Bordetella, and DHPP. Additionally, I affirm that my pet has not exhibited any aggressive or threatening behavior towards any person or other animals. I understand and agree that Fetch! Pet Care reserves the right to refuse service for pets if, in its sole determination, they act aggressively, are undisciplined, display inappropriate behavior, or pose a potential danger to themselves, other animals, or people. I certify and affirm that all information provided to Fetch! Pet Care, whether in writing or otherwise, concerning myself and my pet(s) is true and correct.
12. USE OF PHOTOGRAPHS: The Owner and Fetch! both acknowledge and agree that images of their pet(s) may be utilized on our Social Media and for marketing purposes on our website, blog, or other online platforms, specifically those owned by Fetch! Pet Care of NE Atlanta. To protect privacy, no client last names will be revealed in these posts. Should the Owner prefer their pet(s) not to be featured, send a written notification to Fetch! within 14 days of this Agreement's date is necessary. It is emphasized that only pet first names and general area locations, such as the neighborhood name, will be used.
13. TERMINATION: Fetch! Pet Care of NE Atlanta reserves the right to terminate this agreement at any point before or during its term if Fetch! and/or the Pet Sitter determines that the Client's pet poses a risk to its own health and safety or the safety of others. If concerns hinder the Pet Sitter from providing care, the Client authorizes the placement of the pet in a kennel, with all associated fees charged to the Client.
14. PAYMENT AUTHORIZATION AND NON-REFUNDABLE FEES: It is expressly acknowledged that FETCH! will bill the credit/debit card provided for pet sitting fees and related charges, encompassing damages caused by Owner's pets during boarding at the home of any FETCH! representative. Additionally, it is recognized that all fees paid are deemed non-refundable. The Owner explicitly bears responsibility for any attorney's costs associated with legal actions required for the enforcement of this agreement.
Furthermore, in the event of unpaid invoices, FETCH! reserves the right to submit such outstanding amounts to a collections agency. The Client shall be held liable for the total amount owed, including any accrued late fees and/or collection fees resulting from non-payment. This provision is in accordance with the legal framework governing the enforcement of financial obligations and is established to safeguard FETCH!'s rights and remedies in cases of non-compliance with payment terms.
15. GENERAL PROVISIONS: This Agreement is binding upon the parties and may only be altered in writing and signed by both parties. It is governed by the laws of Georgia State. Any disputes arising out of this Agreement shall be resolved through arbitration in accordance with the rules of the American Arbitration Association (AAA).